TERMS AND CONDITIONS
When purchasing tickets online you are agreeing to our Terms and Conditions. Customers must read our event information to ensure the event is suitable for them before booking which forms part of our terms and conditions and covers procedures in relation event attendance and cancellation due to Covid-19 or subsequent pandemic restrictions.
CAMPING TERMS AND CONDITIONS
Please check that these Terms and Conditions are suitable for you before booking. By submitting a Booking you are deemed to have accepted these Terms and Conditions. We reserve the right to change these Terms including terms related to any new policies on the website at any time and any such changes will take effect immediately when posted on the Website, at the camping field, or otherwise brought to your attention. You are bound to this by booking. | If you do not adhere to our Terms and rules or fail to pay for your accommodation, you will be in breach of your contract and will be made to leave. | Camping is only available on days where Festival Tickets have been purchased. Camping is only available for festival ticket holders only. No visitors or guests are permitted into the campsite unless they have Festival tickets and have booked for camping. A booking can NOT be made for more than 4 consecutive days. | Bookings are charged per person aged 2 years or older. | Under 2 years old are free of charge. | Bookings are not transferable to another party. | When making a booking you agree that you or at least one member of your party is 18 years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions and you agree to be responsible for any loss or damage caused by any member of your party. | The camping field is to be used for recreational camping only. No vehicles are permitted into the camping field. | You must be able to provide proof of booking on arrival, either a printed confirmation or a screen shot on a mobile device. | These terms and conditions may change at any time and any new conditions or amendments will apply to your booking.
CANCELLATIONS, REFUNDS AND RESCHEDULES
If you want to amend your camping booking, you must notify us as soon as possible. Subject to availability and the conditions below, amendments to your booking can be made free of charge if you notify Us before the 7 days prior to your Arrival Date. If the amendment increases the price of your booking, the increased amount will be charged. | You may cancel your booking at any time. | We do not offer refunds for cancelled bookings, unless a minimum of 7-days notice is given with a valid reason (you will be charged an admin fee to cover our costs). | A booking can only be amended once. | No booking amendments will be accepted by Us within the 7 days prior to your Arrival Date. | We do not accept poor weather as a reason for cancellation/rebooking, unless it is deemed as unsafe and risk to public safety i.e. flooding, hurricanes and other extreme weather conditions in which case you will be contacted and offered an alternative. | If the Festival date relevant to the camping booking is cancelled by Us, the camping booking will also be deemed as cancelled and a full refund or change of date will be offered.
Please read this section as it is important that you understand what you are agreeing to. | Personal belongings including vehicles brought onto to the property are entirely the responsibility of the booker. We do not accept responsibility for any loss or damage of such property however it may be caused. | Nothing in this section limits or attempts to limit our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude Our liability. | If we fail to comply with these Terms we are responsible for loss or damage you suffer that is a direct and foreseeable result of Our failure or Our negligence. We shall not be responsible for any losses that you suffer that are indirect or not foreseeable, including, but not limited to, loss of income or revenue, loss of business and loss of anticipated savings. | Where we are responsible for your loss, Our maximum liability shall be no more than to refund the amount paid by you for the camping. | As Our Campsite is located in a rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by livestock, plants, trees, wildlife or weather. We advise you to have the relevant insurance. | Should any of the vehicles owned by your party get stuck and require assistance or towing, we shall not be held responsible for any damage caused to the vehicle(s). You should check that your insurance cover will allow secondary towing. | We do not accept responsibility for anything that adversely affects your holiday that is outside of Our control. We advise you to have suitable travel insurance. | These Terms are governed by the laws of England and Wales.